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Hospital Stay:

  • • Everyone is different and how you prepare for your stay will depend upon the treatment or operation you require.
  • • We advise you to collect information specific to your operation, treatment or investigation when we confirm your admission details.
  • • You are requested not to bring valuables, jewellery or large amounts of money with you
  • • If you have any concerns or queries, please call (080) xxxxxxx.
  • Visitors Policy

  • • Only one attendant is allowed to 24-hour access only for Single and Executive rooms.
  • • Children below 12 years are not allowed to visit ICCU / CCU patients except in certain situations with the permission of Doctor or Hospital Authority.
  • • Children are allowed to visit on Wednesday and Sunday only in wards / rooms.
  • • Night Stay pass is payable and available on request for stay in.
  • • Visitors are allowed to visit the patient only during the visiting hours. o ICU: 10:00 – 11.00 am 4:00 – 6:00 pm o Wards: 4:00 – 7:00 pm
  • • One attendant pass and one visitor’s pass is issued to each patient at the time of admission.
  • • Please restrict the number of visitors (2 at a time) with a view to reduce disturbance.
  • • Visitors are expected to carry the visitor’s pass while visiting the patient.
  • • Special pass is issued only in special circumstances at the discretion of the hospital authority.
  • • Visitors must not use the patient’s toilet or other articles in the interests of hygiene.
  • • Please do not loiter in the corridor or in the staircase.
  • • Management reserves the right of entry of visitors for the safety of patients.
  • • Please abide by the rules.
  • General Guidelines:

  • • Flowers are not allowed in patient areas.
  • • Patients are required to buy medicines from the hospital pharmacy during the hospital stay. Outside medicines are strictly not allowed.
  • • All personal belongings will be the responsibility of the patient/family. Hospital authorities are not responsible for theft/loss of such valuable items.
  • • Please abide by security rules and hospital authority protocols.
  • • The hospital is strictly a “No Smoking/Alcohol/Tobacco” Zone.
  • • Photography in the hospital is prohibited & cameras can be confiscated by Security if discovered.
  • • Attendant and Visitor passes are to be returned at the time of discharge.
  • • Visitors are not allowed to sit on Patient Bed.
  • • Please keep your mobile on silent mode when you visit hospital.
  • • Relatives of the patient seeking to stay in Patient Ground floor lobby require taking special permission. Seek information at Front Office.
  • Patient Care Cell:

    Patient can get assistance and information on:

  • • Plan for Care or Treatment.
  • • Financial Packages, Cost, Variables, and relevant implications.
  • • Rights and Responsibilities of patient and their families
  • Assistance for you

    You can discuss your suggestions or make queries about hospital services to the administration and management.

  • • For all matters relating to general ward/room administration and billing, you may contact the Floor Manager.
  • • For all matters relating to nursing care, you may contact the Nursing Superintendent.
  • • For all patient services you may contact Patient Services Manager.
  • • For all medical issues you may contact the Medical Superintendent.
  • Some Do’s and Don’ts:

  • • Smoking and consuming alcoholic beverages is completely prohibited within the hospital premises.
  • • Please do not operate the oxygen/vacuum units yourself.
  • • Please do not wash personal clothes in the hospital premises.
  • • Please do not give any tips to any hospital staff.
  • • All payments and bill settlements must be made at the cash counter only against a proper receipt
  • • Please maintain silence in the hospital premises.
  • Value – Added Services:

    Complaint/Suggestion Box displayed.

  • • Visitor can drop their comments or can contact Patient Care Cell.
  • • Feedback: Please ensure that you fill up the feedback form before you leave the hospital following discharge.
  • Complaint/Suggestion Box displayed.
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    Admission:

  • • Patients can be admitted 24 hours.
  • • An initial deposit is required at the time of admission
  • • Full settlement of bills to be done before discharge.
  • • Master and Visa cards are accepted.
  • • Corporate Clients: Patients are admitted by a letter from the Company and on the doctor’s recommendation. All documents to be submitted before admission.
  • • Insurance/TPA Card Holders: Patient admitted by the TPA card can avail of a cashless service subject to approval from the concerned TPA group/insurance Company. The TPA card must be sumitted at the time of admission. The hospital bears no responsibility for getting an approval and denial of inpatient bill coverage from TPA Group/Insurance Company. In case of denial in inpatient bill coverage from the TPA Group/Insurance Company, hospital bills are to be settled by paying cash before discharge of the inpatient.
  • • Room Transfer: Transfer from one room/ward to another can be done subject to the availability of the required room/bed. For such a transfer, an application is required to be submitted in advance to the respective nursing station.
  • Discharge:

  • • The staff on your floor will make arrangements for easing the transition from the hospital to your home.
  • • Minimum 2 hours of time is required to complete all formalities prior to discharge.
  • • For a speedy discharge please discuss with the floor manager & your consultant 24 hours in advance.
  • • Hospital check-out time is 12 noon.
  • • Medicine return: At the time of discharge the cost of the unused medicines will be credited in advance to the patient’s bill.
  • Billing:

  • • Billing is done across 24 hours.
  • • Please note that telephone calls from the room will be billed automatically per call unit.
  • • Security deposit paid at the time of admission is adjusted against charges for provided increased services.
  • • During the hospital stay, any outstanding bill amount needs to be cleared within 48 hours..
  • Your Doctor:

  • For any information on your medical investigations, treatment and your length of the stay please discuss with the consultant under whom you have been admitted.
  • Security and Safeguarding your Property:

  • • We do not recommend keeping valuables/large sums of money in the hospital. The hospital will not be responsible for any loss or damage of such items.
  • • Please follow all staff instructions.
  • • CRATIS is a “No Tobacco/Smoking/Alcohol” hospital.
  • Surgical Patients:

  • On the day of the patient’s operation, family members are requested to wait in the lobby. Updates on the surgical process will be communicated. When the operation is over, the surgeon will speak to visitors personally.
  • Health Card:

  • • The card offers on 15% discount on all the diagnostic tests to out-patients.
  • • Hassle-free enrollment process.
  • • Special invitations to awareness programmes for cardholders.
  • • Special neighbourhood facility desk for all related information needs of cardholders.
  • • Eligibility of the card-holder:
    • o Any individual aged between 0 to 59 years
    • o Any individual who is not an admitted patient in CRATIS hospital at the time of the tests
    • o Card available on the payment of the following subscription fees:
      •  Rs. 100 for one year
      •  Rs. 150 for one year
      •  Rs. 200 for one year depending on age group of patient

    Senior Citizen Care:

  • • 15% discount on OPD Investigations (Pathological Tests).
  • • 15 % discount on OPD Radiology (X-ray, USG, CT Scan, MRI etc) & Non Invasive Cardiac Investigations (ECG, TMT, ECHO, HOLTER CT, ANGIO etc.)
  • • 5 % discount on Bed Rent & IP Investigations.
  • • 10% discount on Senior Citizen Health Check & Heart Check Up Packages.
  • • Free OPD Consultation with the Specialist Consultant in Geriatric Medicine as per OPD Schedule.
  • • 5% discount on Medicines bought from the Hospital Pharmacy for OPD Patients.
  • • Priority for admission to the Card holders.
  • • The card will cost Rs. 100/- for each senior citizen, valid for 3 years.
  • • The eligibility of the Senior Citizen Card is for Indian Citizens who are 60 years and above.
  • • Contact Main Reception, Corporate Help Desk & OPD billing counters.
  • Patient’s Rights and Responsibilities:

     

  • At Cratis Hospital, we respect the personal and unique needs and values of each patient. .
  • We consider our patients to be partners in their medical care.
  • Our expectation is that the observance of Patients' Rights will support mutual cooperation and greater satisfaction for patients and hospital staff.
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    As a Patient you have the right:

     

  • • To know the name, identity, and professional status of all persons providing services to you and to know the physician who is primarily responsible for your care.
  • • To receive complete and current information concerning you diagnosis, treatment and prognosis in terms that you can understand.
  • • To have access to all information contained in your medical record through your primary consultant.
  • • To an explanation in terms you can understand of any proposed procedure, drug or treatment; the possible benefits, the serious side effects, risks or drawbacks which are known, potential costs, problems related to recovery, and the likelihood of success. The explanation should also include discussion of alternative procedures or treatments.
  • • To personal privacy. Care discussion, consultation, examination and treatment will be treated confidentially.
  • • To expect that all communications and records related to your care will be treated confidentially.
  • • To assistance in obtaining consultation with another physician regarding your care. This consultation may result in additional cost to you or your family.
  • • To request consultation with the Hospital Ethics Committee regarding ethical issues involved in your care.
  • • To be transferred to another facility at your request or when medically appropriate and legally permissible. You have a right to be given a complete explanation concerning the need for and alternatives to such a transfer. The facility to which you will be transferred must first accept you as a patient.
  • • To know if your care involves research or experimental methods of treatment. You have the right to consent or refuse to participate.
  • • To voice complaints regarding your care, to have those complaints reviewed, and, when possible, resolved without fear of any harm or penalty to yourself. You have the right to be informed of the response to your complaint.
  • • To examine your bill and receive an explanation of the charges.
  • • To be informed of any hospital policies, procedures, rules or regulations applicable to your care.
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    As a patient it is your responsibility:

     

  • • To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain, or require pain relief.
  • • To participate to the best of your ability in making decisions about your medical treatment and to comply with the agreed upon plan of care.
  • • To ask questions to your physician or other care providers when you do not understand any information or instructions.
  • • To inform your physician or other care provider if you desire a transfer of care to another physician, caregiver, or facility.
  • • To be considerate of others receiving and providing care.
  • • To observe facility policies and procedures, including those regarding smoking, noise, and number of visitors.
  • • To accept financial responsibility for health care services and settle bills promptly.
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    All Patients & Visitors are requested to follow the following norms and policies to co-operate Hospital authorities:

     

  • • Smoking & Spitting are strictly prohibited in the Hospital Premises.
  • • Litter to be dropped in bins.
  • • Do not try to shift or repair any equipment of the Hospital, nor bring from outside any such item for use in the Hospital.
  • • Do not keep windows/doors open while AC is on.
  • • Do not operate Oxygen/Vacuum yourself.
  • • Do not wash personal clothes in the Hospital premises.
  • • Do not allow your visitor to sit on your bed or overstay after the visiting hours.
  • • Do not give any tips to any hospital staff.
  • • All payments to be made at cash counter only against proper receipt.
  • • Please try to maintain silence in the hospital premises in the interest of patient care.
  • General Queries:

  • There may be a number of people involved in your care. Feel free to ask questions about your care and to express your preferences and concerns. You may want to bring a family member, friend or caregiver with you during your admission. A friend can put you at ease; remind you to ask certain questions and help you recall special instructions later on.
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    Regarding Tests:

     

  • • What will this test show us?
  • • How will it affect my treatment?
  • • Are there any risks or side effects?
  • Regarding Treatment or Surgery:

     

  • • What are the benefits and risks?
  • • How soon will it improve my condition?
  • • Are other treatments available?
  • • Can you refer me to another physician for a second opinion?
  • • If surgery is needed, can it be done as an outpatient?
  • • If I need to be hospitalized, for how long and what will it cost?
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    Staff Identification:

  • All Hospital employees, volunteers and physicians wear name badges that identify their names and departments.
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    Patient Identification:

  • The patient identification wristband (ID band) you receive on admission is important for many reasons. This band has your medical record number on it and is how you are identified at CRATIS Hospital. Do not let anyone give you medications, tests of procedures without checking your ID band every time.
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    Preventive Safety Measures:

  • • Wear slippers or shoes with non-skid soles. Hospital floors can be slippery. Get up slowly. Sit on the edge of your bed for a few minutes. If you feel dizzy or weak, put on your call light. Be sure you know how to use your call light. Try it while the nurse is in the room to be sure.
  • • Your hospital bed is probably higher and narrower than your bed at home. When needed, call for help getting into or out of bed. If the side rails are up, don't try to climb over or between them. Use your call light to get help.
  • • If you have an IV line, use your call light to get help moving with your IV.
  • • The cot and food trolley in your room is on wheels. Don't try to use it for support. Use your buzzer to get help. Because wheelchairs tip easily, please ask for assistance when getting out of one.
  • • Keep items within easy reach. Ask your nurse or someone else to place glasses, phone or other needed items where you can easily get to them.
  • • Don't wait until the last minute to go to the bathroom. Get up slowly and ask for help if needed. Make sure the light is on if it's dark.
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